Michele H Thompson is an experienced Solution Architect at FrontEdge Inc. since April 2018, specializing in software deployment and user support. Previously, at Xerox Corporation, Michele served as the Service Desk Service Delivery Manager, managing relationships between Service Desk and Enterprise Infrastructure Services, and leading governance meetings with vendors. Additional roles at Xerox included Enterprise Infrastructure Solutions Change Management Process Owner, where Michele focused on change activity review to minimize service disruptions, and Global ITIL Change Manager for the Xerox account at HP Enterprise Services, coordinating change activities among multiple stakeholders. Michele holds completed business coursework in Business Administration from the Rochester Institute of Technology.
