Guy Diels possesses extensive experience in IT service management and process quality, currently serving as the ETIAS Shift Manager and ICT Incident and Service Request Manager at Frontex since October 2019. Previous roles include Quality System Coordinator and Manager at CGI Polska, where responsibilities spanned multiple countries and involved managing teams of Business Intelligence consultants. Guy's career began at Affecto as a Manager for nearshore and managed services, and progressed through significant positions at Hewlett Packard Enterprise, Citi, and Eracent, focusing on team leadership, service delivery, and IT support. Educational credentials include a Bachelor’s degree in Applied Computing from Katholieke Hogeschool Kempen and Letterkenny Institute of Technology.
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