Aviana Hernandez

Aviana Hernandez is a seasoned professional with extensive experience in customer relations and operations management within the airline and telecommunications industries. Currently serving as the Manager of Disabilities & Escalations Customer Relations Advocacy at Frontier Airlines, Aviana specializes in enhancing customer satisfaction by addressing complex complaints, particularly those related to disabilities. Prior to this role, Aviana held various positions at T-Mobile, including Senior Manager of Global Care Operations and Business Operations Manager, where a strong focus on client relationship management, operational excellence, and team leadership was demonstrated. Aviana holds a Master of Business Administration in Organizational Leadership and a Bachelor of Arts in Business Administration and Management from The University of Arizona Global Campus.