PJ

Patricia Jasper

Senior Client Support Analyst at Frontline Education

Patricia Jasper has a diverse work experience spanning over several industries. Patricia started their career as an Oracle Consultant at Electronic Data Systems, where they performed business analysis and coded programs to convert legacy software systems to Oracle applications. Patricia then transitioned to Great American Financial Resources, where they worked as a Software Application Developer, providing production support, developing application software, and managing change management for the Variable Annuity system.

Following that, they became a Realtor at Sibcy Cline Realtors, where they listed and sold residential real estate and assisted sellers throughout the home sale process. Patricia then joined Levi Strauss & Co as a WMS Support Engineer, providing WMS production support and Software Configuration Management support for Customer Service Centers across multiple countries. Patricia successfully managed incidents and requests, minimized production downtime, and deployed software releases for global distribution centers.

Patricia later worked at Fidelity Investments as a Systems Services Support Analyst, where they provided production infrastructure and application support for over 50 applications. Patricia diagnosed and troubleshooted production issues and maintained the operations and integrity of production systems.

Currently, Patricia is employed at Frontline Education as a Senior Client Support Analyst. Patricia'sresponsibilities include being a trusted advisor to clients, implementing and modifying Frontline Education software, providing technical support, analyzing client programs, and making recommendations to achieve goals.

Throughout their career, Patricia has demonstrated strong technical skills, problem-solving abilities, and a customer-focused approach.

Patricia Jasper has a Bachelor of Business Administration degree in Business Administration and Management, General from Prairie View A&M University. Patricia also holds additional certification in "Inclusion During Difficult Times" obtained in August 2020 from LinkedIn. Further details regarding the start and end years of their education are not provided.

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Timeline

  • Senior Client Support Analyst

    April, 2022 - present