Spencer McDonald

Customer Experience Trainer at Frontpoint at Frontpoint

Spencer McDonald has worked at multiple companies throughout their career. Spencer began their work experience at Enterprise Rent-A-Car in 2009 as a Rental Agent. In 2010, they moved on to Jersey Shore Federal Credit Union and worked as a Member Service Rep. II until 2012. Spencer then joined Susquehanna Bank as a Customer Service Representative from 2012 to 2013. In 2014, they started their employment at Frontpoint, where they held various roles including Senior Customer Support Specialist, Quality Assurance Supervisor, and Customer Service Support Manager. Currently, they are working as a Customer Experience Trainer at Frontpoint, a position they began in January 2021.

Spencer McDonald attended George Mason University from 2007 to 2010, where they studied English and Business Management. During the same period, they also pursued English Education at New Jersey City University from 2008 to 2009. No degree was specified for either institution.

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Timeline

  • Customer Experience Trainer at Frontpoint

    January, 2021 - present

  • Customer Service Support Manager

    December, 2018

  • Quality Assurance Supervisor

    September, 2014

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