FrontStream
Samantha Otero is an accomplished professional with extensive experience in customer success and support within the non-profit sector. Currently serving as Customer Success Lead at FrontStream since August 2021, Samantha assists non-profit organizations in enhancing their fundraising initiatives and increasing online transaction revenue. Previously, as a Customer Success Manager, Samantha managed a portfolio of over 50 non-profit organizations, implementing fundraising strategies to drive revenue growth. Samantha's career at FrontStream began as an Onboarding Specialist and included roles as a Customer Support Representative, where troubleshooting and client training were key responsibilities. Prior experience includes serving as Front of House Manager at Jethros from February 2017 to March 2020, focusing on delivering exceptional customer service in a high-volume environment. Samantha Otero holds a degree from HACC, Central Pennsylvania's Community College, earned between August 2008 and August 2010.
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FrontStream
FrontStream is revolutionizing philanthropy through the use of integrated data that connects causes and organizations with their donors and supporters. The FrontStream Philanthropy Platform is an integrated ecosystem of software and services that unifies fundraising, data analysis, event management, employee giving, volunteering and corporatesocial responsibility (CSR) initiatives. They provide an unparalleled set of tools and data that enables nonprofits and corporations to better understand and enhance the impact of their collective philanthropic efforts.