Steve Willoughby

Steve Willoughby is a seasoned professional with extensive experience in training and development within the customer service sector. Currently serving as a Senior Trainer and Training Consultant at FSP since June 2022, Steve previously held the position of Senior Trainer at Aetna from July 2015 to June 2022, where responsibilities included fostering operational growth and training support across global functions. Prior experience includes a decade at Denplan, where Steve designed and implemented training strategies and conducted training needs analyses to enhance customer service delivery. The breadth of Steve's expertise encompasses coaching, mentoring, and motivating teams to achieve exceptional results.