David R. is a seasoned IT professional with over 20 years of experience in IT Service Management, currently working as a Senior Director of IT Service Delivery at FTI Consulting. They possess extensive knowledge in ITIL methodologies and are adept at developing cost-effective solutions to meet customer requirements. David has a proven track record of leadership and mentoring, skilled in training and developing both their own and others' capabilities. Their prior roles at FTI Consulting include Senior Technical Support Engineer, Director of Continual Service Improvement, and Senior Manager. David's educational background includes a degree in Criminal Justice from Tarrant County College.
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