Matthew Hatch

Matthew Hatch has extensive experience in IT service management, currently serving as the Problem, Defect & Service Process Manager at Fujitsu since July 2014. Prior roles include Defect and Quality Manager, Incident and Problem Lead, where responsibilities encompassed managing incident teams and ensuring efficient communication and crisis resolution. A diverse career at Marks and Spencer from April 2002 to June 2014 saw roles evolve from Senior Operations/Service Desk Analyst to key incident management positions. Early career experiences included responsibilities as a Test Engineer and Group Security Officer, with foundational roles in software testing and IT support. Matthew holds a BA (Hons) in Business Administration from the University of Winchester and several qualifications in business and law from Guildford College, showcasing a strong academic background to complement vast professional expertise.