Richard Salisbury is the Head of Service Operations at Fujitsu, leading customer service initiatives and maintaining KPIs during organizational change. Previously, Richard held roles including Operations Manager at Fujitsu Global and Team Leader at Computacenter, where they focused on service management and technical escalation. Richard's experience spans from IT Support Engineer at London Chemical Company Ltd to Service Improvement Business Analyst at Siemens, showcasing a strong background in technical leadership and process improvement. Throughout their career, Richard has been pivotal in enhancing customer satisfaction and developing best practices.
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