Vicrant Pradhan is a seasoned professional currently serving as Head of Strategy & Growth for GBA ServiceNow at Fujitsu since December 2023. Prior roles include Vice President of Customer Success APJI and General Manager for Sprinklr Japan from May 2021 to September 2023, and Senior Director of Customer Outcomes for Asia and India at ServiceNow from August 2013 to May 2021. Previous experience includes positions at Citi as a PMO, ownership of ServiceRim, and consultancy roles at Infosys and Swiss Re, where Vicrant managed business transformation and strategic programs for Fortune 500 clients. An early career involved teaching at Future University-Hakodate and conducting research at Interaction Design Institute Ivrea. Vicrant holds a Professional Education Degree in Design from the National Institute of Design and attended prestigious schools in Delhi and Darjeeling.
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