Michelle Garnham

Michelle Garnham is an experienced professional in customer success and professional services, currently serving as the Head of Customer Success and Professional Services at Full Fabric since February 2025. Garnham has held senior roles such as Chief Customer Officer at Your Virtual Board and Customer Success Scale Expert at Scalewise, where the focus was on driving business growth and enhancing customer engagement. As the founder of Ellacott Consulting Ltd, Garnham specializes in problem-solving and building frameworks that enhance customer success. Prior roles include Head of Customer Success at Featurespace and Infinity, where Garnham elevated customer satisfaction and retention through strategic team management. At Oracle, Garnham managed the integration of customer success teams across Europe, transforming the function into a key driver of business growth. The early career includes significant roles at HP Autonomy, Narrowstep, and Albany Interactive, showcasing a consistent trajectory of leadership and expertise in customer engagement across diverse industries. Garnham holds a BA Honours degree in Law and Psychology from the University of Staffordshire.