Ken Durbin

Ken Durbin is the Director of Account Management at Full Potential Solutions, where Ken manages a large-scale telecom client account, overseeing a 200+ person contact center. Ken has successfully increased annual revenue by 58% through strategic growth initiatives and supplier performance bonuses, growing the account to a $10M+ annual run rate within the first 3 years. Additionally, Ken has achieved top rankings in customer retention and has promoted internal candidates to leadership roles within the company. With a background in program management, client services, and sales, Ken brings a wealth of experience in driving operational efficiencies and profitability.