Joel Hoff

Joel Hoff has a diverse range of work experience in the field of consumer insights and customer experience. Joel has held positions such as Director of Consumer Insights at FULLBEAUTY Brands, Manager of Customer Experience at Volvo, Project Manager - Market Research at Mack Trucks, Inc, and Market Analyst at Mack - Renault S.A. Throughout their career, Joel has been responsible for various research and analysis activities, including brand tracking, segmentation, UX, and customer experience. Joel has also implemented loyalty measurement programs, NPS as a KPI, and service CSI initiatives. Joel has a strong background in market research and has successfully led teams, developed methodologies, and presented actionable insights to stakeholders.

Joel Hoff completed their education in chronological order as follows:

From 1994 to 1996, Joel pursued a Master's degree in International Management and Marketing at the Business School in Strasbourg, France.

Prior to that, from 1992 to 1994, they obtained a Bachelor's degree in International Trade from the Institut René Cassin.

In the earlier years, from 1990 to 1991, Joel completed a Technician program in Transport & Logistics at the same institution, Institut René Cassin.