Shannon Callahan

Shannon Callahan is a seasoned IT professional with extensive experience in various support roles across multiple organizations. Currently serving as a Business System Specialist and previously as IT Support at Fullers360 since November 2018, Shannon has developed a strong skill set in business systems and IT troubleshooting. Prior to this, Shannon worked as a Service Desk Analyst at Carter Holt Harvey Woodproducts, providing first-level IT support, and as a Service Desk Officer at Dimension Data New Zealand, focusing on call logging and technical issue resolution for multiple clients. Earlier experience includes a customer support role at CallPlus Group, where Shannon addressed billing inquiries and technical issues, and an initial foray into the IT industry as an IT Trainee at Far North District Council. Shannon holds a Diploma in PC Support from Techtorium, completed in 2012.