Verônica Souza

Verônica Souza has a diverse work experience spanning multiple roles and companies. Verônica started their career at Fidelize Tecnologia da Informação in 2011 as an Analyst, supporting administrative tasks in the commercial sector and working closely with the commercial manager to maintain projects and clients. Verônica then transitioned to the role of Business Support, where they were responsible for executing services for clients, with a focus on IT solutions and support for sales, trade marketing, and promotions in the pharmaceutical and consumer goods industries. Verônica also contributed to the development of managerial reports, dashboards, and user manuals for the sales and trade marketing teams.

In 2018, Verônica joined Funcional Health Tech, where they held several roles. Verônica started as an Account Executive, building relationships with benefits clients. Later, they became the Coordinator of Customer Success, overseeing customer success initiatives. In their subsequent role as a Senior Customer Success Commercial Analyst, Verônica provided support to the commercial manager, ensuring the maintenance of projects and clients, monitoring operational SLAs, and addressing issues by involving the necessary departments. In their most recent position as a Senior Customer Success Commercial Analyst, they focused on improving processes and tools, strengthening customer relationships, and providing training to clients and the sales team.

Overall, Verônica Souza's work experience showcases their expertise in customer success, commercial analysis, relationship building, and process improvement within the technology and information sectors.

Verônica Souza's education history includes the following:

- From 2017 to 2018, Verônica attended Universidade Candido Mendes and obtained an MBA - Executivo em Gestão Recursos Humanos degree. The field of study is not specified.

- From 2007 to 2011, Verônica attended UNISUAM and earned a Bachelor's degree in Serviço Social. The field of study is not specified.

In addition to their formal education, Verônica has obtained several certifications. These include:

- In October 2021, Verônica obtained a certification titled "A Liderança na gestão de equipes" from Sebrae.

- In August 2020, Verônica obtained a certification in Power BI from Udemy.

- In May 2020, Verônica obtained a certification in Cloud Onboard from Google Cloud.

- In April 2020, Verônica completed a course on Customer Success from Udemy.

- In August 2019, Verônica obtained a certification in Gestão Ágil de Projetos from MindMaster Treinamentos.

- In July 2014, Verônica completed a certification program on Trade Marketing in the Farma II channel from COPPEAD UFRJ.

- In July 2013, Verônica completed a certification program on Trade Marketing in the Farma channel from COPPEAD UFRJ.

These certifications have enhanced Verônica's skills and expertise in various areas.