Nicole Gaulin is a seasoned Customer Success Manager with extensive experience spanning various organizations. Currently at Functionize since June 2025, Nicole previously held senior positions at Tricentis and Waldo.io, focusing on onboarding and customer success. Prior roles at Appcues, SnapApp, and Visiture involved managing client relationships and ensuring customer satisfaction through effective communication and problem resolution. Before entering the customer success field, Nicole worked as an Account Manager at Benefitfocus, where responsibilities included troubleshooting and offering support during annual Open Enrollment periods. Nicole earned a Bachelor of Science degree in Business Administration with a focus on Business Management from Newbury College in 2011.
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