Pedro Amaro

Pedro Amaro has extensive experience in application support and customer service. Currently serving as a Consultor de Suporte Aplicacional at Fundação Inatel since September 2010, responsibilities include diagnosing and resolving incidents, analyzing and implementing business application requirements, and providing functional support. Previous roles include Operator at ZON Multimédia, handling post-sales inquiries and complaints, and Field Interviewer at TNS Euroteste, managing a consumer panel and conducting product training. Pedro also has early experience as a Call-Center Operator at Marktest, performing telephonic studies. Education includes studies at Instituto Superior de Engenharia de Lisboa and Universidade Nova de Lisboa - Faculdade de Ciências e Tecnologias.