Ashley Dolbee

Sr. Customer Success And Support Specialist at Fundology

Ashley Dolbee has a diverse work experience, starting with working as a Retail Associate and Safari Guide at The Walt Disney Company from September 2014 to July 2016. In this role, they provided excellent customer service, answered questions, resolved conflicts, and taught about animal conservation.

Ashley then worked as a Barista and Trainer at Starbucks from January 2017 to April 2019. During this time, Ashley served over 50 customers daily, built customer relationships, and solved unique challenges.

From 2018 to 2019, Ashley was a Marketing Specialist at Yarcort, where they played an essential role in the customer experience.

Ashley also worked as an English Teacher at Changwai Bilingual School from August 2019 to May 2020. In this role, they developed lesson plans, adapted material to different learning styles, and prepared progress reports.

Ashley served as a Data Entry Specialist at Center Point, Inc. from December 2020 to May 2021. Ashley prepared reports, assisted HR with job postings, and optimized filing systems to increase efficiency.

Ashley then worked as a Web Development Intern at CAMELSOFT LLC from September 2022 to October 2022. In this role, Ashley gained experience in HTML, CSS, Angular framework, and JavaScript.

In November 2020, Ashley established their own virtual agency called Ashley Dolbee Virtual Agency. As a Virtual Assistant, they helped small businesses with various tasks such as onboarding, contract renewals, email marketing campaigns, and upselling services.

Their most recent experience is as a Customer Support Specialist at DealRoom, starting in April 2023.

Ashley Dolbee completed a Bachelor of Arts degree in Business (Sustainability) from the W. P. Carey School of Business at Arizona State University, which took place from 2017 to 2019. Prior to that, they earned an Associate of Arts degree in Human Services, General from Modesto Junior College, completing their studies between 2012 and 2014. In 2011 and 2012, Ashley attended the University of California, Santa Cruz, studying Sociology, although they did not obtain a degree from that institution. In terms of additional certifications, Ashley obtained a certification in "An Introduction to Agile M&A" from M&A Science in April 2023, a "Google IT Support Specialization" from Coursera in March 2023, and a "Google Analytics Certification" from Google Digital Academy (Skillshop) in February 2023. Ashley also holds certifications as a "Digital Content Manager" and "Social Media Manager" from Freelance University, which were obtained in November 2020.

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Timeline

  • Sr. Customer Success And Support Specialist

    January 1, 2024 - present

  • Customer Support Specialist

    April, 2023