Matthew Haley is an accomplished professional with extensive experience in customer support and success management within the SaaS industry. Currently serving as Manager of U.S. Customer Support at Funnel since October 2018, Matthew oversees a portfolio of over 80 clients, achieving net negative churn for North American clients. Previous roles include Customer Success Specialist at WordStream, where Matthew managed 100+ SMB clients with a 98% net retention rate, and Channel Account Executive at HubSpot, focusing on partner agencies. Early career highlights include positions in business development and marketing, showcasing a strong foundation in outbound sales initiatives, digital marketing, and client engagement strategies. Matthew holds a Bachelor of Science in Marketing from Boston College and has pursued continuing education at Stanford University.
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