Nathan Chai is an experienced executive consultant currently serving in a community-oriented role at FUSE, focused on workforce enablement and development strategies for small businesses and regional employers in energy and infrastructure. Prior to FUSE, Nathan held several senior leadership positions at Thumbtack, where responsibilities included leading Experience Operations and Marketplace Engagement teams to enhance customer loyalty and lifetime value. Nathan built a customer experience organization at Thumbtack and played a crucial role in operational strategies. Earlier career experience includes leadership roles at AllenComm, where Nathan contributed to the agency's national ranking in operational enablement and customer education, and co-owning Ace Prep, an educational strategy development program operating across multiple countries. Nathan Chai earned a Master's degree with honors from Brigham Young University.
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