Gavin Morden Cmgr Fcmi

Gavin Morden is a highly experienced professional specializing in customer experience and leadership development. Currently serving as Chief Mentor, Executive Director, and Partner at Future Leaders since April 2021, Gavin also contributes as a voluntary mentor for the Chartered Management Institute. Previous roles include Head of Customer Experience Improvement at Affinity Water, Project Manager for the Financial Conduct Authority, and Head of Customer Service & Experience at Hotel Chocolat. With a robust background that includes leadership positions at THE SHARE CENTRE LIMITED, Green Star Energy, and EE, Gavin has consistently driven operational excellence, customer satisfaction, and strategic transformation across various sectors. Educational qualifications include an EIA Practitioner certification in Coaching and Mentoring and a postgraduate award in Leadership Coaching & Mentoring.