Richard Sumner

Richard Sumner has a diverse work experience spanning various roles in the field of IT support and infrastructure. Richard started their career as a 1st Line Support Analyst at Atos IT Solutions and Services A/S in 2007, followed by a role as an I.T. Service Desk Technician at bet365. In 2008, they worked as a Senior I.T. Helpdesk Operator at Network Rail, leading a Tier 1 team for the National IT Helpdesk department.

From 2009 to 2010, Richard worked as a Service Desk Technician at KnowledgePoint360 Group, providing support to users in the UK, USA, and Germany. Richard played a significant role in a Mobile Migration Project and handled BlackBerry setup and support.

From 2011 to 2016, Richard served as a Desktop Engineer at TELUS, offering desktop support to a large number of users across multiple locations. Richard was responsible for administering AD, Exchange, Server, and Office365.

Richard's work experience also includes roles at Hewden Stuart Limited as an Infrastructure Support Analyst and a Project Support for technology audits and hardware upgrades, as well as at HS Realisations Limited as an Infrastructure Support overseeing IT issues and data migration.

Richard'smost recent position is as a Field Application Engineer Team Lead at FutureDial, Incorporated, where they focus on software and robotics. Richard leads a team, offers product support and configuration to customers, delivers product demonstrations, and provides training and testing. Richard has successfully led the technical presales and deployment of a software and robotics client.

Overall, Richard Sumner has demonstrated expertise in IT support, infrastructure, and project management throughout their career.

Richard Sumner completed their education as follows:

- From 2003 to 2005, they attended South Cheshire College and obtained an Access To Higher Education Certificate in I.T., Sociology & Psychology.

- From 2000 to 2002, Richard studied at Sandbach School 6th Form where they completed their AS Levels.

- Richard attended Sandbach School from 1995 to 2000, completing their High School education.

- In 2008, Richard obtained the ITIL Foundation Service Management certification, although the institution is not specified.