Catherine Melo

Catherine Melo is a Customer Success Manager at FutureFit AI since June 2024, with a background in client success and sales enablement across multiple organizations. Prior roles include Client Success Manager at Agreement Express and Client Success Associate at Phreesia, where Catherine achieved a 10% YoY increase in a $1M book of business. As Sales Enablement Manager at Infinite Growth, Catherine improved sales team productivity by 20% and facilitated a successful transition to a new CRM. Catherine also served as a Teaching Assistant at Schulich School of Business and as a Business Development Consultant intern at The Leadership Institute, where significant lead conversion and site traffic increases were realized. Early career experience includes a Store Manager role at Starbucks, focusing on customer satisfaction and training. Catherine holds an International Master of Business Administration from Schulich School of Business and a Bachelor of Arts in Arts and Contemporary Studies from Ryerson University.