Naile Ozer

Naile Ozer is a skilled Technical Support Engineer currently employed at Futurex since October 2021, with a robust background in technical support roles. Prior to Futurex, Naile held the position of Senior Technical Support Engineer at Thales Cloud Security from 2007 to August 2020, where responsibilities included providing technical assistance for payment product lines, problem analysis, collaboration with cross-functional teams, conducting UATs, delivering product training, and facilitating onsite customer engagements. Earlier experience includes roles as a Helpdesk Analyst at Siemens Healthcare and GE Healthcare, and as a Support Analyst at Sitel, along with foundational experience as a Junior Software Developer at Nortel Networks. Naile obtained a Bachelor's degree in Computer Science from the University of Hertfordshire between 1998 and 2002.