Eric Cheng is a Solutions Architect at Gainsight since 2025 and serves as a Board Member and Community Director at CxXchange, a community focused on Customer Success professionals. With a strong background in Customer Success, Eric was the first CS hire at Lastwall, where responsibilities included building essential processes and managing customer relationships. Previous roles include Technical Success Manager at Cloudinary, Sr. Customer Success Manager at Abstract, and Sr. Technical Account Manager at PayPal, where Eric successfully guided strategic partners and grew portfolios. Eric's expertise also spans advisory positions, notably with TheySaid, and project management consultancy at Cisco. Eric holds a Bachelor of Science degree from Carnegie Mellon University.
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