James Allen

James Allen has a diverse work experience spanning various roles and industries. James started their career at Gousto, where they worked as a Customer Service Executive and later became the Manager of Customer Services. During their time at Gousto, they played a key role in building the Customer Care function and developing skills in people management, customer service, and leadership. James left Gousto to gain experience in a B2B environment.

Afterward, James joined Akkroo, a SaaS technology start-up, as an Account Manager. James helped shape the Customer Success and Account Management teams while achieving revenue targets. Akkroo was later acquired by Integrate, where James was promoted to Senior Customer Success Manager. In this role, they worked with C-level executives and their teams to drive success through a consultative approach and regular business reviews.

Currently, James is employed at Gainsight as a Customer Success Manager. Their responsibilities include assisting businesses in maturing and scaling their customer-facing teams and providing thought leadership globally.

Throughout their career, James has demonstrated a track record of consistently delivering outcomes and contributing to the growth and success of the companies they have been a part of.

James Allen's education history is as follows:

James Allen attended the University of Brighton from 2009 to 2010, where they pursued a degree in BA Business Management. However, they did not complete this program. James then pursued a degree in BSc Geography at the University of Brighton from 2010 to 2013, successfully completing the program.

Prior to their university education, James Allen attended Beaumont School in St Albans, where they completed their secondary education between 2000 and 2007. The information provided does not specify the degree or field of study pursued at Beaumont School.

Additionally, James Allen has obtained several certifications. James completed the "Winning by Design - Sales Masterclass" offered by Winning by Design in August 2019. James has also completed various customer success-related certifications offered by Gainsight. These include the "Advanced Customer Success Manager Certified Professional" in June 2021, the "Certified Customer Success Manager" in June 2021, the "Gainsight NXT Associate Administrator Certificate (Level 1)" in July 2021, the "Customer Success Leader Certified Professional" in January 2022, the "Gainsight NXT Reports & Dashboards Certificate (Level 2)" in September 2022, and the "Gainsight NXT Journey Orchestrator & Surveys Certificate (Level 2)" in October 2022. Most recently, they obtained the "CS Skills: Durable Growth Playbook" and "Customer Success Operations Certificate" from Gainsight in July 2023.

Based on the information provided, it can be concluded that James Allen has a Bachelor of Science (BSc) degree in Geography from the University of Brighton, completed in 2013.