Rupesh Kumar

Support Analyst L1

Rupesh Kumar is a skilled professional with a Bachelor's degree in Computer Science from Jawaharlal Nehru Technological University Hyderabad and Brilliant Group of Technical Institutions. Currently serving as a Support Analyst L1 at Gainsight since September 2025, Rupesh assists customers in adopting and utilizing the Gainsight product, providing demonstrations and troubleshooting support. Prior experience includes a role as a QA Engineer at Aptean from September 2021 to September 2025, where Rupesh focused on automation testing in Microsoft Dynamics 365 Business Central, developing a Python-based automation framework using Playwright and Selenium. Earlier, Rupesh held the position of Associate QA Engineer, performing manual testing and contributing to the development of the automation framework.

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