Galaxy Integrated Technologies, Inc.
As the Director of Service Operations at Galaxy Integrated Technologies, I am responsible for leading and managing a team of service professionals who deliver high-quality solutions to customers across various industries. I have developed core competencies in customer success, process improvement, and operations management through my work experience.
In my current role, I have successfully delegated and directed service tasks, monitored the progress of current projects, and ensured the team's objectives and sales goals are met. I have also audited work and customer interactions to maintain the company's high standards, efficiency, and productivity. Additionally, I have handled customer concerns quickly and professionally, maintained strong relationships with manufacturers, dealers, and sales representatives, and assisted with administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. I am motivated by delivering value to customers and creating a positive and collaborative work environment for my team. I can bring diverse perspectives and experiences to the organization, as I have worked with customers from different sectors and backgrounds. I am also eager to learn new skills and technologies that can enhance the service delivery and customer satisfaction.
Galaxy Integrated Technologies, Inc.
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Galaxy Integrated Technologies, Inc. is a preeminent provider of electronic security and low voltage solutions. We currently support and service world class organizations such as Dartmouth College, Gillette Stadium, Massachusetts General Hospital, MBTA, National Grid, Plymouth County Correctional Facility, and the United States Navy. Galaxy provides security system integration, installation, design, service, and upgrades, as well as new improvements in the emerging security market. In addition to these services, we create customized CAD drawings, service contracts, product demonstrations and training, as well as in depth site assessments. The variety of services provided by Galaxy enables a truly unique and specialized experience for each and every client. Due to the increased advancements in the technology and security industry, along with increased awareness, there is an unprecedented demand for companies such as Galaxy. -Access Control -CCTV -Nurse Call Systems -Photo Imaging and Badging -Intrusion Detection -Communication Systems -FIre Alarm Galaxy is an independently owned and operated company founded on a "WHATEVER IT TAKES" attitude; we believe that it is our hard working-dedication to our customers that has allowed us to become recognized as a premier provider of electronic security and low voltage systems. A professionally designed and installed security system from Galaxy provides an unmatched peace of mind for business owners and employees alike.