Galaxy Integrated Technologies, Inc.
As the Director of Service Operations at Galaxy Integrated Technologies, I am responsible for leading and managing a team of service professionals who deliver high-quality solutions to customers across various industries. I have developed core competencies in customer success, process improvement, and operations management through my work experience.
In my current role, I have successfully delegated and directed service tasks, monitored the progress of current projects, and ensured the team's objectives and sales goals are met. I have also audited work and customer interactions to maintain the company's high standards, efficiency, and productivity. Additionally, I have handled customer concerns quickly and professionally, maintained strong relationships with manufacturers, dealers, and sales representatives, and assisted with administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory. I am motivated by delivering value to customers and creating a positive and collaborative work environment for my team. I can bring diverse perspectives and experiences to the organization, as I have worked with customers from different sectors and backgrounds. I am also eager to learn new skills and technologies that can enhance the service delivery and customer satisfaction.