Michael Hay

Michael Hay is an experienced professional with a diverse background in customer engagement, supply chain management, and team leadership. Currently serving as a Customer Engagement Manager at Galderma, Michael oversees a team of six Customer Service Representatives, focusing on enhancing customer experience and process efficiency across three business units. Previously, Michael held multiple roles at ExxonMobil, including Senior Solution Specialist and Project Track Lead, where responsibilities included transitioning OTC activities to third-party vendors and managing analyst teams in Europe. Additional experiences include coaching and development within the Hungarian Rugby League Federation, entrepreneurship in the tourism sector, and supply chain consultancy for major companies such as IBM and Intel. Michael holds a Bachelor of Arts in Psychology and Marketing from Macquarie University and has advanced language training in French.