Michael Barker

Michael Barker is a skilled IT professional with extensive experience in service desk management and IT administration. Currently serving as a 3rd Line IT Administrator at Gamma, Michael has previously held various roles at Kura (CS) Ltd, including Service Desk Manager, where responsibilities included overseeing a team of 20 agents and leading a project to transition to cloud-based service desk software. Michael's background also includes significant contributions as a Service Desk Analyst, managing numerous IT issues while adhering to ITIL 4 principles, and as a Junior Infrastructure Analyst, implementing remote working solutions. Earlier career experiences include roles in customer service and audio technology, complemented by a Bachelor of Science Honours in Computer Forensics from the University of Sunderland.