Michael Ponomaroff

Michael Ponomaroff is currently a customer success manager at Ganaz. Michael has previously worked as a manager- SMB implementation at Mindbody from December 2021 to August 2022. In this role, they were responsible for managing a team of individual contributors performing customer Onboarding/Implementation for a global SaaS company. Michael also developed, launched and managed innovative programs to increase efficiencies and improve system functionality within the department. Michael represented Implementation as a key stakeholder in go-to-market motions to ensure product readiness and inclusion of necessary features for the customer-base. Michael monitored KPIs of their direct reports and identified coaching opportunities and celebrated successes when appropriate. Michael also performed regular performance appraisals and worked with team members to identify goals and coach to promotional readiness. Michael held regular cross-functional meetings to maintain close partnerships with ancillary teams (Sales, Customer Success, Strategic & Mid-market Implementation). Michael also took ownership of customer escalations and reached out to collect feedback and resolve issues. Furthermore, they partook in Mentorship programs and mentored team members across the company. Lastly, they collected and analysed data to discern program performance and iterate based on data driven decisions.

Michael Ponomaroff has a Bachelor of Arts in English Language and Literature from California Polytechnic State University-San Luis Obispo and an Associate of Arts in Arts and Humanities - Social and Behavioral Sciences from Cuesta College. Michael also has certification from America's Job Center of California - San Luis Obispo County in Typing - 65 WPM with Accuracy 99.1%.