Jennifer Pham

Senior Customer Experience Manager at Gantri

Jennifer Pham has a diverse work experience spanning several roles and industries. Jennifer is currently working at Gantri as a Senior Customer Experience Manager since June 2022. Prior to this, they were involved in community marketing at Gantri from February 2020 to June 2022.

Before joining Gantri, Jennifer worked as a Copywriter at jnnffrrpham.com from January 2019 to June 2022. During this time, they developed copy for various purposes.

In 2019, Jennifer worked at Mylk Guys as a Content & Community role. Jennifer was responsible for developing and A/B testing content for email marketing campaigns, blogs, and social media. Jennifer also played a role in growing the Instagram community and managing marketing campaigns with co-brands, resulting in increased sales.

Jennifer's previous roles include working as a Copywriter at Yogome Inc. from January 2018 to October 2018, and at The Crème Shop from February 2017 to January 2018. Jennifer developed copy for various platforms in both positions.

In 2016, Jennifer was a Creative Marketing Lead at Milk Eyewear, where they managed the marketing team's projects, executed marketing initiatives, and developed copy for different platforms. Prior to this, they worked as a Marketing Coordinator and Copywriter at Milk Eyewear, where they contributed to the launch of a new e-commerce eyewear brand.

Additionally, Jennifer worked as a Marketing Coordinator and Copywriter at Optimate Inc. from September 2014 to October 2016. Jennifer was involved in content development for web and print collateral, as well as a company rebranding project.

Jennifer's early work experience includes a virtual social media intern role at WeSnap in 2014. Jennifer also pursued a degree in Business Administration with a Marketing Concentration at the University of California, Riverside from 2010 to 2014, where they gained knowledge in market studies and customer satisfaction.

Jennifer Pham obtained a Bachelor of Science (BS) degree in Business, Management, Marketing, and Related Support Services from the University of California, Riverside. Jennifer attended the university from 2010 to 2014. In addition, they earned an Inbound Certification from HubSpot in October 2015.

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Previous companies

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Timeline

  • Senior Customer Experience Manager

    June, 2022 - present

  • Community Marketing

    February, 2020