Lisa Barnes possesses extensive experience in customer care and operational leadership across various sectors. Currently serving as the Head of Customer Care and Returns at Gap since January 2021, Lisa previously held significant roles, including Head of Service Excellence Center at Tempur Sealy International, where responsibilities included overseeing customer service and support for key brands in North America. With a background as VP Customer Care at Cornerstone Brands, Inc., and Director roles at J.Crew and Cheryl & Co., Lisa has consistently driven improvements in customer experience, employee engagement, and operational efficiency. Lisa's career began at Priceline.com and SubmitOrder.com, where foundational skills in operations and customer response were developed. Educational qualifications include an MBA from Franklin University and a BA in Economics and Pre-law from Ohio Wesleyan University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices