Matti Virtanen

Matti Virtanen has a diverse work experience spanning over several companies. Matti began their career at Oy NovaCall Ab in 2000 as a Local Manager, where they supervised a contact center and was responsible for operational client co-operation. Matti then joined GoExcellent in 2007, first as an Operations Manager and later as a Manager Client Operations. In these roles, they were responsible for overseeing customer service production, supervising team leaders, and achieving financial and operational targets. In 2014, Matti joined Benemen, initially as a Service Manager and later as a Senior Account Manager. Matti focused on customer service management and development, combining customer information and communication channels into one controlled entity. Currently, Matti is a Senior Customer Success Manager at Gapps, where they are responsible for onboarding and building relationships with clients.

Matti Virtanen's education history includes attending various institutions and obtaining certifications. Matti studied Business Administration and Management, General at Tampere University of Applied Sciences and Business and Information Technology at Riihimäki Business School. Matti also completed their high school education. Additionally, they have certifications such as the PRINCE2 Foundation Certificate from AXELOS Global Best Practice and the COPC certificate for CSP coordinator from COPC Inc. The PRINCE2 Foundation Certificate was obtained in December 2018, while the exact month of obtaining the COPC certificate is unknown, but it was obtained in 2011.