Andy Fielden is a Managing Vice President at Gartner, where they work with a talented team to create outstanding content for clients globally. Previously, they held several significant roles at BT Global Services, including CIO of Global Services Customer Experience, leading major business change programs. At BT, they also served as General Manager of 21CN Product Capabilities and Director of Global Services Systems Transformation, focusing on optimizing processes and delivering IT technology solutions. Andy is currently pursuing a Master of Business Administration (MBA) at the University of Leicester.
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