Brian Weber

Brian Weber is a seasoned leader in customer service strategy and operations, currently serving as Vice President at Gartner, where they provide critical insights and strategies to enhance customer experience for service leaders. Previously, Brian held roles such as Director of Customer Experience at the Florida Department of Children and Families, where they significantly improved operations during the COVID-19 pandemic, and Head of Customer Operations at LawnStarter, where they led a team of over 250 members. Brian's earlier experience includes a managerial position at Charles Schwab and director roles at Summit Broadband and Bright House Networks, where they focused on technology-driven enhancements and customer satisfaction. Brian earned a Bachelor of Arts in Organizational Communication from the University of Central Florida.