Chris Matchett is a Senior Director and Analyst at Gartner, focusing on IT Operations Management. Their research encompasses IT service management tools and practices, including incident, problem, and change management, as well as modern IT support channels. Before joining Gartner in 2019, Chris held various roles in IT support, starting as a Helpdesk Analyst at Getronics and later managing IT service management apprentices at Transport for London. With a career that began at age 15, Chris has developed a deep expertise in IT support across multiple sectors.
This person is not in the org chart
This person is not in any teams
This person is not in any offices