Doug M.

Doug M. currently serves as Senior Director, Client Success at Gartner, a position held since January 2018, after previously holding the title of Director, Client Success. Prior to joining Gartner, Doug M. worked at CEB (now Gartner) from January 2010 to January 2018, fulfilling roles including Customer Engagement Team Director and Member Support Center Director. Doug M. has extensive experience in managing global contact center operations, developing analytical programs, and optimizing staff performance, all while significantly increasing service metrics and overseeing substantial inbound requests. Earlier roles at CEB included Account Director and Account Manager, where Doug M. effectively managed multimillion-dollar portfolios and established strong relationships with IT Executive clients. Doug M. holds a BA in Government and English from Georgetown University, earned in 2006.