Francesco Vicchi is a Senior Director specializing in Customer Service and Support Technology, currently advising enterprise IT and business leaders at Gartner. With over 20 years of international experience in enhancing cross-channel customer experiences, Francesco has a proven track record in CRM implementation and project management within diverse multinational environments. Previously, Francesco held leadership roles at Technogym and poltronesofà, overseeing customer service, CRM operations, and digital transformation initiatives. Francesco's academic qualifications include an MBA from LUISS Business School and a specialization in Digital Marketing from the University of Illinois Urbana-Champaign.
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