James R. is a Senior Manager in Technical Support at Gartner, where they focus on empowering teams to enhance customer experience. With a strong background in service desk operations and team management, James has a proven track record in digital transformation, process improvement, and advanced analytics. Previous roles include leading support teams at Axiom Technology Group, where they significantly improved customer satisfaction, and at Sema4, where they transformed a Help Desk into a high-performing virtual service desk. James holds a 4.0 GPA from Porter and Chester Institute and is committed to fostering a culture of collaboration and customer-centricity.
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