Jim Murphy

Jim Murphy is an accomplished professional with extensive experience in customer service and support technology. Since December 2010, Jim has been serving as Vice President Team Manager at Gartner, leading a team of analysts that advises organizations on technology strategy and selection. As a Senior Director Analyst and Key Initiative Leader, Jim specializes in digital workplace initiatives, offering expertise in strategic planning, governance, and technology tools to enhance employee engagement and productivity. Prior to Gartner, Jim held the position of Research Director Analyst at AMR Research, where advisory work focused on content management and collaboration strategies, alongside a leadership role in transforming the company's publishing model to a web-centric approach. Jim holds a Bachelor of Arts in English from the College of the Holy Cross and a Master of Arts in English and American Literature from Boston College.