John Rivard is a retired IT Executive with 20 years of experience at a Fortune 500 financial services company. They led the transformation of traditional IT Operations into an internal service provider, resulting in significant cost reductions and improved efficiency. After serving as AVP at USAA, they held the role of Research Director at Gartner and led IT Infrastructure Services at AAA Northern California, Nevada & Utah. They also taught university courses in Managerial Economics while earning an MBA in Finance from The University of Texas at San Antonio and a BS in Computer Science from Texas A&M University.
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