Katie Gropp serves as the Lead Client Success Manager at Gartner, where they lead strategic discussions with IT leaders and C-level members to enhance client satisfaction and align resources with business goals. They previously held roles at Gartner including Senior Client Success Manager and Client Success Manager, ensuring clients achieve critical priorities in IT decision-making. Prior to joining Gartner, Katie worked at Publix Super Markets in various customer service roles from 2013 to 2017, where they contributed to creating a unified customer service department. Katie completed a Bachelor of Arts in Communication at Florida Gulf Coast University in 2016.
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