Lawson Lau

Lawson Lau currently serves as a Research Engagement Service Manager at Gartner, starting in September 2023, where responsibilities include leading and mentoring a team to achieve targets while enhancing operational efficiency through cross-functional collaboration. Prior to this role, Lawson Lau spent over 11 years at American Express, advancing through multiple positions including Research Engagement Team Leader and Team Manager, focusing on relationship management with ultra high net worth clients, exceeding performance metrics, and resolving customer complaints. In earlier roles, Lawson Lau demonstrated leadership in consumer card services and service quality, emphasizing customer satisfaction and process improvement. Educational qualifications include a Bachelor of Education with Honors in Teaching English as a Second Language from Universiti Malaysia Sabah.