Leah Leachman

Leah Leachman is a Senior Director, CX Analyst, and Product Leader at Gartner, where they advise marketing, brand, and customer experience leaders on driving customer loyalty and growth. With 15 years of expertise in customer experience, Leah has a proven track record in developing strategies that enhance customer-centric cultures across various industries, particularly in hospitality, fitness/wellness, and retail. Previously, Leah held roles such as Director of Client Strategy at Social Driver and Senior Analyst at The Advisory Board Company, contributing significantly to business development and strategic growth in both sectors. Leah earned a BS in Psychology from Davidson College.