Luca Pedretti is an accomplished professional with extensive experience in IT governance, digital architecture, and transformation management. Currently serving as a Director at Gartner since January 2018, Luca focuses on IT governance and customer experience, leading complex transformation programs and portfolio management. Prior to this, Luca held the position of Associate Director at Accenture, managing a CRM delivery team responsible for developing the world's first Siebel 8.1 system in OpenUI, and contributing to process simplification and integration strategies. Earlier work includes consulting as a Siebel Expert for a leading Italian mobile telecom operator and holding managerial roles at Dixons Retail, where Luca progressed from Sales Manager to Store Manager, overseeing a large team. Luca holds a Master's degree in Computer Engineering from Politecnico di Milano and an Industrial Electronics/Telecommunication Technology diploma from ITIS Alessandrini.
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