Michael Chiu

Michael Chiu has extensive experience in customer experience and business operations, having founded and served as Managing Director at EdgePeak Consulting, LLC from 2012 to 2018. Currently, Michael holds the position of Distinguished Vice President, Analyst at Gartner since May 2018, where the focus is on advising clients on customer experience best practices. Previous roles include Director of Business Operations at Yahoo (2005-2009), Vice President of Planning, Analysis, and Finance at IGN Entertainment (2009-2011), Senior Manager of Strategy at AOL (2001-2003), and Project Manager in Marketing & Analysis at Capital One (1999-2000). Michael's academic credentials include a Bachelor of Arts from Rice University (1993-1997), an MBA from the University of California, Berkeley, Haas School of Business (2003-2005), and studies at Peking University (1997-1998).