Orlando Herrera has a diverse background in technical support and IT consultation, beginning as a Tech Support Engineer at The Answer Group (TAG) from April 2004 to April 2007. After that, Orlando held various roles at Verizon Wireless, including Member Technical Staff and Customer Service Representative, from May 2012 to August 2014. In November 2017, Orlando worked briefly as an IT Consultation Agent for Geek Squad before moving to Gartner in February 2018, where Orlando currently serves as a Technical Support Specialist. Orlando holds a Bachelor's degree in Management Information Systems from Florida Career College-Miami, completed between 2010 and 2012.
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