Peg Daly is a seasoned IT professional with extensive experience in various managerial roles, currently serving as Director at Gartner since July 2010. Daly specializes in maximizing the value of the ServiceNow platform, focusing on ITSM and ITOM, and has effectively collaborated with stakeholders to prioritize product development and enhance services. Prior to this, Daly held positions including IT Contractor at Excel Partners, Inc., Donor Relations & Stewardship Administrator at buildOn, and IT Manager at Jarden Corporation, among others. With a solid educational background in Information Technology from American InterContinental University, Daly has also developed a robust skill set in application development and IT management, having worked at renowned organizations such as Zurich Insurance Company and Avon Products.